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FAQ’s
  1. How can I create an account?
    You can create an account by clicking on the log in button in the top right corner for the page. In the log in page, click on ‘sign up’ and follow the steps to creating your account.
  2. What type of accounts can I create?
    You can create a personal account, or a business account if you are purchasing on behalf of an organization.
  3. Why have I not received my activation code?
    Activation codes are sent to both the email and phone number used when creating your account. Check that you have put in correct details when registering. If you still do not receive the activation code, please call support on +971 (0)2 621 7500 for someone to assist you.
  4. Sometimes when I click on a product from a search, category or brand page, the price changes in the product page?
    Latest prices by the seller are updated in the product page.
  5. How can I purchase an item?
    From the product page, select the quantity and click add to cart. Repeat the process for all other items. Once done, click on the cart icon in the top right and follow the steps.
  6. Why do I have 2 delivery options when checking out?
    If you have 2 or more items in your cart with different delivery dates for each, you have the option to receive the items all together in the longest delivery time, or for the order to be split into the number of delivery groups available.
  7. What is the cost of delivery?
    For order above AED 300.0000, delivery is free if they are to be delivered all together. If the order is split to be delivered as they arrive, the 1st order is free and each additional delivery group is charged AED 20.0000. For order below AED 300.0000, delivery is charged at AED 20.0000 if they are to be delivered all together. If the order is split to be delivered as they arrive, each delivery group is charged AED 20.0000.
  8. Can I place an order without signing up?
    We only allow registered customers to place orders.
  9. I cannot find my city in the drop-down?
    All cities for United Arab Emirates have been added to the drop-down, however smaller cities can be missed out. Please contact support to assist you.
  10. Can you deliver to my country?
    Delivery is done to the Bolo domain you are purchasing from. Please go to your local Bolo domain to purchase for your country.
  11. How much is the shipping fee for each order?
    All orders above AED 300.0000 come with free shipping. Orders below AED 300.0000 have a flat shipping fee of AED 20.0000.
  12. What forms of payment do you have?
    Purchases can be done with any credit, debit or prepaid card branded by either Visa, MasterCard, American Express, Diners, Discover or UnionPay.
  13. Do you have Cash on Delivery (COD)?
    We do not support COD, however depending on your location, you can purchase your order by either cash deposit or bank transfer.
  14. How can I track my order?
    To track your order, go to the orders tab of your account profile.
  15. How can I add/delete/update addresses?
    Addresses can be updated from the ‘Addresses’ tab of your account page, or in the ‘address’ step of the checkout process.
  16. How can I add/delete/update payment methods?
    Payment methods can only be added in the ‘payment’ step checkout process when placing an order. Saved payment methods can be deleted in the ‘payment’ step checkout process when placing an order or from the ‘Payment’ tab of your account profile. Payment methods cannot be updated.
  17. How can I contact support?
    To contact support, you may either call on +971 (0)2 621 7500, or by logging in and then going to the ‘Support’ tab of your account page.
  18. How can I cancel my order?
    Orders cannot be cancelled once the seller has shipped them. To cancel an order, you will need to follow the returns/replacement process once you have received the item. Note that simply not accepting the product from the courier will result in a 15% restocking fee and a return shipping fee of AED 20.0000.
  19. Can I cancel the order once it has shipped?
    Orders cannot be cancelled once they have been shipped out by the seller. Please follow the returns/replacement procedure in the orders section of your account dashboard once you receive them, or refuse delivery at the door.
  20. What is your return policy?
    Returns can be made to us within 14 days of receiving your order and items must be unused and in their original retail packaging. Note that we do not accept returns for edible goods, perishable products, undergarments, software, digital purchases or media products.
  21. What if I received a damaged item?
    If you receive a damaged item, you must log into your account and contact us via the support portals available for a free refund.
  22. When do I receive a refund or a replacement for damaged goods?
    Once you contact us on the support portal, we will issue you a collection for the damaged good(s). A refund/replacement will be issued once we have inspected the item at our facility. Alternatively, a refund/replacement is immediately processed if a picture clearly stating the damage is provided to us. The refund will be in your account in 3-5 days from the date of issue.
  23. Why is my order cancelled?
    As we not able to control the products listed on our site, bolo.ae at its own discretion, can cancel orders for various reasons including, illegal items, out of stock items, electrical items with 120V, dangerous goods.
  24. What are illegal items?
    Products that are considered ethically, morally, socially unacceptable or illegal for sale as per local regulatory bodies in United Arab Emirates are considered illegal items.
  25. What are dangerous goods?
    As all our goods are flown in from US-based sellers, there are certain restrictions on goods allowed. Dangerous goods are considered unsafe for air transport and are thus cancelled.
  26. Why is an item out of stock if I was able to place an order for it?
    As orders can take up to 8 hours to be approved and processed by our system, the item may go out of stock in the supplier’s inventory by that time.
  27. What if I did not receive my order?
    Please follow the tracking page in the orders section of your account dashboard. Alternatively, please contact support for further details.
  28. Why is my order delayed?
    We do our very best to make sure all orders are sent out as quickly as possible. Due to unforeseen circumstances, orders may end up getting delayed. If your order is delayed and you have not received any email on its status, please contact binge support via the support portal in the account dashboard.
  29. What if my account gets locked?
    Please contact +971 (0)2 621 7500 if you get locked out of your account.